Frequently Asked Questions
Everything you need to know about shopping with Sophie & Toffee.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days for domestic orders. International shipping times vary by location, generally arriving within 10-21 business days.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a request.
How do I care for my Sophie & Toffee garments?
To maintain the quality of your items, we recommend machine washing on a cold, gentle cycle and hanging to dry. Specific care instructions can be found on the inner label of each piece.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and duties are calculated at checkout based on your delivery address.
Can I change or cancel my order after it's placed?
Orders are processed quickly, but we have a 1-hour window for modifications or cancellations. Please contact our support team immediately if you need to make a change.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.